Stories From Fiberglass Pool Owers!
I cannot express how impressed I am with everyone at River Pools. I would never have imagined this project would have gone so smoothly. Your folks are all so professional, kind and truly experts in their fields. I will follow up with a formal letter of gratitude, but could not help to give a little feedback now. I'm just thrilled with all of you :) Thanks for your part and a great experience!! Please pass my sentiments on to all.
Richmond, VA 5/15/13
Jason Hughes and River Pools and Spas turned my backyard into an oasis! I can't say enough about River Pools and Spas, the Owner (Jason Hughes) or the crew of workers that were there day in and out to make sure I had my pool installed in a timely matter! I searched all over for a company with a good reputation, integrity, quality workmanship, and one who just believed in doing the right thing ---- my search brought me to River Pools and Spas. I didn't know what I wanted, and Jason was there to guide me every step of the way. And the end result was a beautiful 35X15 Sea Coral 2 By Barrier Reef Fiberglass Pool, amazing 18in stamped concrete Border around the pool. I HIGHLY recommend River Pools and Spas Pools and Jason. FYI Installed 1 year ago no issues as of 12/26/2012
We wanted to express our gratitude for an installation that we still cannot find words for. We still stand in awe at the magnificent pool, hardscape and everything else that went in with it. We are even more grateful for the customer service and service after the sale that you and your company provide. ALL should emulate your business practices. We have shared our total and utmost satisfaction with everyone that has called and come by.
Keep it up and God Bless!
Thanks again and warmest regards,
Chad & Kim
I was just called LAST NIGHT from a potential new River Pools client. This has been probably the 3rd or 4th thus far and my pool was just installed.
In all cases, the perspective clients expressed their gratitude and relief that they called. I, too, called a few clients before making the decision to go with River Pools & Spas.
Our experience was nothing short of terrific. The one aspect that I've conveyed is the reaction of the county building inspector when he came to our home. He said he'd seen a lot of pool projects. Sometimes he walks into a site and wonders what in the world the contractor is doing. He was thoroughly impressed with our installation. Among the best he'd ever seen he said....The spoke volumes to us and reaffirmed our choice.
The pool is going to look great when it's all finished next weekend.
We especially want to tell you you how fantastic Dana has been -- not only did he give us a private tutorial on how to take care of the pool and deal with prime issue, but the work he did to grade the soil around the pool was exactly what we envisioned. Dana worked late and started early, did a great job on grading the soil, and has been a pleasure to work with and to talk with.
Michael & Colleen Kane
Mark and I want to thank you and everyone at River Pools for giving us the most beautiful pool and backyard. Everyone, and I mean everyone, we came in contact with at River Pools was friendly, courteous and mot of all extrememly helpful. We felt very comfortable throughout the entire process. When we had questions, they were answered, and when we had concerns, we were reassured. This was a big project for us an a litle scary at times, but you and the River Pools team were there for u through each phase.
The crew was probably the hardest-working crew I have ever seen. The concrete crew did an excellent job with the concrete, even tweaking ideas that we had and making the end result even better.
Our favorite part (and everybody who sees it) of the pool is the rock slide. Doug is truly an artist. We cannot thank him enough for the beautiful job he did. The kids (and the adults) absolutely love it.
We love our pool. It has exceeded our expectations, and we could not be happier. Put us at the top of your referral list.
Thank you again.
Glen Allen, Va
What a great team of guys to represent your company. I honestly can not think of anything else they could have done to impress me more. They were so patient and educational with me while opening, that I am quite sure I can do it myself (and maybe even help a friend of mine as well). For the slide installation, again, a really first rate job. They involved me in the process of locating the unit and worked with Mary and my concerns about placement relative to the coping. They especially took great care to make the water connection as unobtrusive as possible given the unfortunate location of the stub up relative to the optimal location given the slide we purchased. They made my input seem both valued and important, and were not put off that I was working in the pool area during the slide installation.
I wish all of the tradesmen that we have to the house were as professional, knowledgeable and courteous as Dana and Dylan. While I have come to expect this level of service from RPS, your folks never stop reaffirming that we selected the correct company to purchase our pool from.
...... Once things started they moved at a rapid pace! I wanted to be there for it all. Yes, I am very satisfied with the overall installation phase. As I watched the progress (and asked questions), it was easy to feel that I had chosen the right pool company! The installation that I witnessed I believe must be a collection of best industry practices from start to finish. The crew was great! I can't say enough good things about them. They obviously are very experienced. Their coordinated efforts allowed them to move at a fast pace, and still they took the time to answer any questions I had or just walk me through the process. They did a lot to make the experience exciting instead of stressful.
Mr. Gene Knecht
King George, Va
Hi Jim, Jason, and Jennifer,
This note is long overdue, but I want to relay our absolute delight with our new pool, hot tub, and patio. At every step of the way you and the rest of the staff provided excellent service and craftsmanship!
As you know, this is our second pool installation and I did A LOT of research into companies and products - you were by far superior. Things that set you apart from the others were the products and attention to detail from color choices, tile selection, and concrete options.
When it came to service you guys really stood out - there was no drama - things were done on schedule, as requested, and I was kept informed along the way. While your estimate was roughly $1200 more than the next closest competitor, I calculate it was money well spent - we've all had those contractor who tell you they are showing up, you take the day off from work only to still be waiting for people to arrive at some point - that was not an issue with River Pools & Spas. When I had questions or concerns they were quickly addressed, our project was done on time, the estimate was accurate, there were no surprises, calls were promptly returned - and I felt that we were taken care of.
Here are a some before and after pictures. I will continue to rave about River Pools and best wishes for the upcoming swim season (we have swimming year round thanks to you guys!)
In summary, we are very satisfied with our project and would highly recommend you to our friends and family.
We were really pleased with the concrete crew. We were impressed that Todd Hayes introduced each member of his team and each member was polite, friendly and professional. They seem to work really well as a team and it showed.
Mrs. Donna Davidson
Jason and Marcus,
Just wanted to say that your conctrete forman did a fantastic job on the final concrete project yesterday and today. I even looked out the window to see that he was putting on the metal bases on the swimming pool handrail which we obviously didn't know to do. The care he takes in making sure things get done right testifies to the fact that he takes great pride in his work. And it shows. Please let him know again how much we appreciated his part of the pool project.
Hope you had a wonderful holiday. The pool is simply beautiful and we are extremely happy with it!
Everyone that's been here's done a great job. You don't see much sitting down or goofing off. They even dug a hole for me and put my tree in and I really appreciate that.
Mr. A.T. Savage
We just wanted to thank you for far exceeding our expectations with our new pool. The pool itself is absolutely gorgeous and everyone associated with River Pools has been professional and nice to work with. We would recommend River Pools to anyone who wants a pool. Thanks again for making this so painless - we are thrilled with the results!
Mr. and Mrs. Scott Hawley
You guys are the best!
Mr. Bill Menefee
What a great crew of people you have working for you, especially James who did a wonderful job!
Mr. Frank Turner
King George, Va
"Everyone who came to our house was a pleasure to work with - especially Todd and James with our nephew Bobby."
We couldn't be happy happier! Everyone, every last one, from Jen to the guys who were here are an incredible team and y'all work together amazing. The guys who came out, they just never stop! They jump out and get moving. I don't know where you found 'em, but my husband said if he had a crew like y'alls, he'd still be in the construction business. Everyone's attitude is so positive and everyone who works there said it's the best company to work for.
Mrs. Mary Savage
Thanks to Rebecca for arranging to have my pool fixed so quickly. I really appreciate it!
Mr. Tom Snead
Thank you very much. Everyone I talk to there is very efficient. Your company definitely offers very good service.
Mr. Stuart Bice
Glen Allen, Va
Thank you. You all did an awesome job!
Dr. Brian Ewald
Glen Allen, Va
The guys were very cognizant of what we didn't want torn up. We know there will be some of the yard messed up, but they really made a point of disturbing as little as possible. They did an excellent job!
Mr. Matthew Matsuda
The pool is absolutely beautiful and what a great crew! The neighbors all came over and Chad gave out a couple of DVD's because they want pools too. And my girl friend came over and we drank a glass of wine and toasted the pool!
Mrs. Karla Lamothe
"Thanks again for a great pool, and a great pool buying experience. From the very first we were impressed by your experience, thoroughness, and follow-through. Every crew that came to our house was courteous, punctual and efficient, and they even cleaned up after themselves before leaving. The end result is excellent-we really like the extra touches your crews did on so many levels- just because it was the right way to do a particular task. Having your crews be more concerned about doing the right thing than rushing a job - even in the height of summer when they were tired and hot - is a great testimonial to your company."
Thank you for your excellent service. Charles arrived as scheduled and did a great job. He was a careful and neat worker who took time to explain the problems to me.
Mr. and Mrs. Rick Johnson
The guys did an awesome job! They were such a pleasant crew to be around, and they work very well together.
Mr. Bill Whitworth
The concrete guys are done and they did a great job. They are a couple of fine young men and they just kept working, and well, they just did a terrific job!
How dare you spoil us!! We now expect the other businesses to actual respond to us and do as expected. Come on. How can anyone else uphold those standards. We can't be happy now with the poor attitude and slack efforts of our shed guys (pool house) and fence guys. For the sake of your customers you should take pity on us and consider adding these venues to your quality management. Oh - Merry Christmas and Happy New Year! Thanks for the newsletter.
Thank you, Kathleen D'Aurora
Thank you for your patience and understanding during the time of pool construction, your endless help in reassuring all would go well was a blessing…Jennifer is a great P.R. person for the company!! Have a wonderful summer, looking forward to mine.
Marcus and Jason,
It's springtime and time to "Catch the Wave". I just wanted to let you guys know that me, Kathy and the boys absolutely love our Sierra. Pool ownership has been an absolute dream. Can't wait to jump in this year…
Your company installed our pool in April of 2005. Now in our season of enjoyment, I feel compelled to express our views. Therefore, on behalf of my wife, Jan and family, I wish to let you and the team at River Pools and Spas know how satisfied we are with the installation our fiberglass pool. When Jan and I made the decision to install a pool we contacted several pool companies in the Richmond area. We knew at the moment that you offered to personally visit with us at our home that we were heading in the right direction. Upon your arrival and during our extensive discussions about liner, concrete and fiberglass pools we felt so comfortable that you were being straight forward and had our interests at heart. Your genuine approach and attention to detail gave us the confidence that River Pools and Spas would do nothing less than a perfect job. Even after signing the contract to move forward with a fiberglass pool we were still a little nervous about how the process would evolve over the next month. Watching Jason control the machine which dug the initial hole was unbelievable. He carved out the earth like it was his hand scrapping the dirt to the required size. The level of professionalism and friendliness during the entire installation was exceptional. There were so many wonderful moments during the installation process, but I can still feel the intensity of seeing the pool arrive on the back of a low-boy truck. What an unbelievable sight to see that oversized vehicle coming down the road. The raising and setting of the pool into place was amazing! Putting in a pool was a big investment but the dividends are endless. The pool has not only been great at bringing us closer to each other as a family, but it affords us the ability to extend and share our good fortune to our neighbors. To date, I believe we have purchased a hot tub from River Pools and Spas, a ping pong table, table shuffle board, as well as many other entertainment products. Needless to say, we have strongly recommended River Pools and Spas to our friends.
Sincerely, William C. Schaeffer, Vice President, International Roll-Call Corp 2006
Dear Jason & Marcus & the whole crew,
Thank you so much for making our dream come true with the addition of a pool in our backyard. We are so pleased with all the work that your staff did in such a short time frame! How exciting for us that we were able to swim this season and not have to wait until next summer! All of the people who came to our home to work were knowledgeable, friendly, and neat! Our questions were answered with patient attitudes. The work crews introduced themselves and were very considerate. When the work was finished for the day, everything was cleaned up and tidy. From the beginning of the process to the final walk-through, we have been more than satisfied with your product, your staff, and your business attitude. Again, thank you all for making our backyard dream come true!
Sincerely, Dee & Kelly Strauss
King George, Va
Hi Jim and everyone at river pools and spas!
Just wanted to let you know how much we've enjoyed the pool your company installed for us almost 3 years ago. My family and I absolutely love it. The fiber glass pool was the best choice that we could've made thus far for our family's outdoor enjoyment. We are really glad that we chose your company, as far as we know, you've kept us happy and completely satisfied since the day we decided to get a pool. We just wanted to say thank you for everything...
Sincerely, Sal & Lia Gallina and family
Dear River Pools and Spas,
It has been a pleasure doing business with you. Your staff have been great and service has been wonderful. We love our pool and will continue to do business with you in the future. We recommend anyone purchasing a swimming pool to do business with you.
Thank You, Grant and Stacy Driskill
To Whom It May Concern:
I write this letter with absolute ease, in that I am eager to advise you and all interested parties, of the exemplary service I have received from the principals and employees of River Pools and Spas. This company, in particular its co-owner Mr. James Spiess, has provided my family with the utmost professional and courteous personal service we've ever experienced on not one, but two occasions. As a Federal Law Enforcement Officer who investigates major frauds committed against the US Government, I have come across many unscrupulous businessmen and some of the most shady individuals amongst us. However, upon the purchase of our new home, and the decision to purchase another swimming pool, within just a couple of years of the first, there was no question as to whom my family and I would purchase from. It would definitely be River Pools and Spas again. In an industry well known for its lack of customer service and dependability, River Pools is a shining example of what one in the recreational swimming pool business should be: caring, honest, knowledgeable of his product and industry, and forthcoming with truthful answers to direct questions regarding price, substance, and service. When it comes time to produce what was promised, the employees are always prompt and prepared to do the job right, the first time. That's why I have had no problem recommending them to anyone I know considering the purchase of a swimming pool or personal spa. I'm comfortable that my friends and family will be treated with respect in the conduct of their business.
To Prospective Pool Buyers and River Pools & Spas Staff:
When I went to the Charles County Fair last year, I had no idea my wife and I were going to be buying a pool. We had had a 20X40 in-ground liner type pool that our children had learned to swim in but fond memories were mixed because of maintenance issues related to that type of pool - especially one over 20 years old. I removed it. Later, I thought how nice it would be to have a pool for our grandkids but didn't want a pool I'd have to work on all the time.
At the fair I saw River Pools & Spas' display of a real nice fiberglass insert and knew right away that I had found my grandkids new pool. I later worked up what I considered a fair deal with one of the owners, Jim Spiess, and we were off to the races. The only concern that remained for me was the quality of work I would receive from River Pools & Spas' but that concern was soon laid to rest. Over the course of the next few months River Pools & Spas' worked hard to keep up their end of the deal and to deliver a nice product. The staff I worked with from River Pools & Spas' was excellent - they took pride in their work, knew what they were doing, and were kind and >courteous. In the end, we had a nice pool that met our needs and feel like we have made some new friends at River Pools & Spas'. Call me anytime for a recommendation.
Sincerely, Buddy Parsons
White Plains, Md
Jason and Marc, I just wanted to let you know again, how happy we are with our pool. Our three-year old Asa is now jumping fearlessly into the deep end, treading water and swimming all the way to the shallow end.Incredible! Every day Daryle and I talk about how worth it this has been. We have had more pool parties than we can count! I heard that Chris, the manager of Wegmans, (who is also my mom's
neighbor) is almost done with his pool. I gave him your website one day in the grocery store a couple months ago. I just I saw him the other day, and he said they were already swimming! My friends the
Patils are also going to be calling you soon, I believe. They are thinking about staring a big backyard project in a few months. I'm going to start charging a commission (ha!) Anyway, everyone that visits us is so impressed with your work and wants to know about you. We couldn't be more pleased. Hope you are having a productive summer.
Nimali and Daryle Fernando