We wanted to express our gratitude for an installation that we still cannot find words for. We still stand in awe at the magnificent pool, hardscape and everything else that went in with it. We are even more grateful for the customer service and service after the sale that you and your company provide. ALL should emulate your business practices. We have shared our total and utmost satisfaction with everyone that has called and come by. Keep it up and God Bless!
Thanks again and warmest regards,
Chad & Kim
I was just called LAST NIGHT from a potential new River Pools client. This has been probably the 3rd or 4th thus far and my pool was just installed.
In all cases, the perspective clients expressed their gratitude and relief that they called. I, too, called a few clients before making the decision to go with River Pools & Spas.
Our experience was nothing short of terrific. The one aspect that I've conveyed is the reaction of the county building inspector when he came to our home. He said he'd seen a lot of pool projects. Sometimes he walks into a site and wonders what in the world the contractor is doing. He was thoroughly impressed with our installation. Among the best he'd ever seen he said....The spoke volumes to us and reaffirmed our choice.
Hope you had a wonderful holiday. The pool is simply beautiful and we are extremely happy with it!
We were really pleased with the concrete crew. We were impressed that your concrete foreman introduced each member of his team and each member was polite, friendly and professional. They seem to work really well as a team and it showed.
Mrs. Donna Davidson
The guys were very cognizant of what we didn't want torn up. We know there will be some of the yard messed up, but they really made a point of disturbing as little as possible. They did an excellent job!
Mr. Matthew Matsuda
Jason and Marc,
I just wanted to let you know again, how happy we are with our pool. Our three-year old Asa is now jumping fearlessly into the deep end, treading water and swimming all the way to the shallow end.Incredible! Every day Daryle and I talk about how worth it this has been. We have had more pool parties than we can count! I heard that Chris, the manager of Wegmans, (who is also my mom's
neighbor) is almost done with his pool. I gave him your website one day in the grocery store a couple months ago. I just I saw him the other day, and he said they were already swimming! My friends the
Patils are also going to be calling you soon, I believe. They are thinking about staring a big backyard project in a few months. I'm going to start charging a commission (ha!) Anyway, everyone that visits us is so impressed with your work and wants to know about you. We couldn't be more pleased. Hope you are having a productive summer.
Nimali and Daryle Fernando
Jim, Marcus and Jason,
...The pool is going to look great when it's all finished next weekend.
We especially want to tell you how fantastic Dana has been -- not only did he give us a private tutorial on how to take care of the pool and deal with prime issue, but the work he did to grade the soil around the pool was exactly what we envisioned. Dana worked late and started early, did a great job on grading the soil, and has been a pleasure to work with and to talk with.
Michael & Colleen Kane
To Whom It May Concern:
I write this letter with absolute ease, in that I am eager to advise you and all interested parties, of the exemplary service I have received from the principals and employees of River Pools and Spas. This company, in particular its co-owner Mr. James Spiess, has provided my family with the utmost professional and courteous personal service we've ever experienced on not one, but two occasions. As a Federal Law Enforcement Officer who investigates major frauds committed against the US Government, I have come across many unscrupulous businessmen and some of the most shady individuals amongst us. However, upon the purchase of our new home, and the decision to purchase another swimming pool, within just a couple of years of the first, there was no question as to whom my family and I would purchase from. It would definitely be River Pools and Spas again. In an industry well known for its lack of customer service and dependability, River Pools is a shining example of what one in the recreational swimming pool business should be: caring, honest, knowledgeable of his product and industry, and forthcoming with truthful answers to direct questions regarding price, substance, and service. When it comes time to produce what was promised, the employees are always prompt and prepared to do the job right, the first time. That's why I have had no problem recommending them to anyone I know considering the purchase of a swimming pool or personal spa. I'm comfortable that my friends and family will be treated with respect in the conduct of their business.