Hi Jim, Jason, and Jennifer,
This note is long overdue, but I want to relay our absolute delight with our new pool, hot tub, and patio. At every step of the way you and the rest of the staff provided excellent service and craftsmanship!
As you know, this is our second pool installation and I did A LOT of research into companies and products - you were by far superior. Things that set you apart from the others were the products and attention to detail from color choices, tile selection, and concrete options.
When it came to service you guys really stood out - there was no drama - things were done on schedule, as requested, and I was kept informed along the way. While your estimate was roughly $1200 more than the next closest competitor, I calculate it was money well spent - we've all had those contractor who tell you they are showing up, you take the day off from work only to still be waiting for people to arrive at some point - that was not an issue with River Pools & Spas. When I had questions or concerns they were quickly addressed, our project was done on time, the estimate was accurate, there were no surprises, calls were promptly returned - and I felt that we were taken care of.
Here are a some before and after pictures. I will continue to rave about River Pools and best wishes for the upcoming swim season (we have swimming year round thanks to you guys!)
In summary, we are very satisfied with our project and would highly recommend you to our friends and family.
How dare you spoil us!! We now expect the other businesses to actual respond to us and do as expected. Come on. How can anyone else uphold those standards. We can't be happy now with the poor attitude and slack efforts of our [other contractors]. For the sake of your customers you should take pity on us and consider adding these venues to your quality management. Oh - Merry Christmas and Happy New Year! Thanks for the newsletter.
What a great team of guys to represent your company. I honestly can not think of anything else they could have done to impress me more. They were so patient and educational with me while opening, that I am quite sure I can do it myself (and maybe even help a friend of mine as well). For the slide installation, again, a really first rate job. They involved me in the process of locating the unit and worked with Mary and my concerns about placement relative to the coping. They especially took great care to make the water connection as unobtrusive as possible given the unfortunate location of the stub up relative to the optimal location given the slide we purchased. They made my input seem both valued and important, and were not put off that I was working in the pool area during the slide installation.
I wish all of the tradesmen that we have to the house were as professional, knowledgeable and courteous as Dana and Dylan. While I have come to expect this level of service from RPS, your folks never stop reaffirming that we selected the correct company to purchase our pool from.
To Prospective Pool Buyers and River Pools & Spas Staff:
When I went to the Charles County Fair last year, I had no idea my wife and I were going to be buying a pool. We had had a 20X40 in-ground liner type pool that our children had learned to swim in but fond memories were mixed because of maintenance issues related to that type of pool - especially one over 20 years old. I removed it. Later, I thought how nice it would be to have a pool for our grandkids but didn't want a pool I'd have to work on all the time.
At the fair I saw River Pools & Spas' display of a real nice fiberglass insert and knew right away that I had found my grandkids new pool. I later worked up what I considered a fair deal with one of the owners, Jim Spiess, and we were off to the races. The only concern that remained for me was the quality of work I would receive from River Pools & Spas' but that concern was soon laid to rest. Over the course of the next few months River Pools & Spas' worked hard to keep up their end of the deal and to deliver a nice product. The staff I worked with from River Pools & Spas' was excellent - they took pride in their work, knew what they were doing, and were kind and >courteous. In the end, we had a nice pool that met our needs and feel like we have made some new friends at River Pools & Spas'. Call me anytime for a recommendation.
White Plains, Md